Home » Shipping & Return Policy

SHIPPING

 

1. Choose your product

Browse our website and order your favorite item. Is the product you would like not available? Contact us on: info@houseofharts.eu .

 

2. We produce the ordered items

This way we only produce the items sold and fight against fast fashion. Reducing our carbon footprint as a fashion brand.

 

3. We ship the item to you

Once the item arrives at our office, we send it directly to you. You will receive an email from us with the tracking code.

 

4. Delivery

After receiving the shipment confirmation, your order will take from 2 to 3 working days. For orders outside Europe, it can take longer.

 

 

RETURNS & EXCHANGES

 

If you want to return or exchange an item, please e-mail us at  info@houseofharts.eu   with the following information:
- Order number

- Name on the order

- Email address used for the order

- Your request


* If the package is delivered to you with visible damage, please contact our customer service as soon as possible and provide proof photos. 

 

We'll come back to you as soon as possible.If necessary, start the return process **

** The buyer is responsible for the returning costs of the product.